Our Commitment to Care

Patient Satisfaction Matters to Us

How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.

During Your Stay

Please speak with your nurse or nursing supervisor if you have any questions or concerns
about your care. If your issue is still not resolved and you need further assistance, please call 321-752-1200, ext. 102-1431; Hospital Administration at 321-752-1200, ext. 102-1402; or mail to Melbourne Regional Medical Center, Hospital Administration, 250 N. Wickham Rd., Melbourne, FL 32935. You also have the right to file your complaint with either:

The Agency for Health Care Administration
Toll Free: 1-888-419-3456
Website: AHCA.MyFlorida.com/Contact/Call_Center.shtml

Office of Quality and Patient Safety

The Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, IL 60181

File a report online

After Your Stay

Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:

•  doctor and nurse communication
•  medicine and discharge information
•  staff responsiveness
•  overall quality of the hospital

If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.

Want to Know How We Score?

The following resources rate and share information about a hospital’s ability to provide quality care for patients:

• AHCA: The Agency for Health Care Administration (AHCA) focuses on providing Floridians with access to affordable, quality health care. AHCA’s website also offers information on certain medical conditions and procedures in Florida’s short-term acute care hospitals and ambulatory (outpatient) surgery centers. Learn more at www.floridahealthfinder.gov.
• The Joint Commission: The Joint Commission is an independent, not-for-profit organization that evaluates and accredits more than 20,500 health care organizations and programs in the U.S. The Joint Commission’s quality check website compares performances of accredited organizations to the public. Learn more at www.qualitycheck.org.
• Care Compare: Care Compare, a service provided by the Centers for Medicare & Medicaid Services (CMS), was created through collaboration with organizations representing consumers, hospitals, doctors, employers, accrediting organizations and other federal agencies. Care Compare offers consumers information on the quality of care at over 4,000 Medicare-certified hospitals nationwide. Learn more at www.medicare.gov/care-compare.