Fast Facts for Your Stay

ATM

Located on the first floor in the Emergency Department.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—around 7 AM and 7 PM—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day, and you can ask questions as well.

Café

Location: Main lobby to the left of entrance

Monday through Friday Hours:

Breakfast: 7 AM to 10 AM

Lunch: 11 AM to 2 PM

Weekend and Holiday Hours:

Breakfast: 8 AM to 10 AM

Lunch: 12 PM to 2 PM

All visitors are welcome to dine in the café.

Calling Your Nurse

The NURSE call button is located at your bedside and on your TV remote. Each bathroom also has an emergency NURSE call cord.

Chapel or Meditation Room

For prayer or mediation, our chapel is located in the lobby behind the elevators. 

Clinical Hourly Rounding

You will be visited by a nurse every hour between 6 AM and 10 PM, and every two hours from 10 PM to 6 AM. During this time, the nurse will:

• check on you and your well-being
• monitor your comfort and assess your pain
• help you move and/or change positions
• assist with trips to the bathroom

Your nurse will also make sure you have easy access to:

• telephone
• bedside table
• water or other beverages
• glasses
• call light for assistance
• urinal and/or bedpan
• waste basket

We are dedicated to anticipating your needs and monitoring your well-being. If, at any time during your stay, you have questions or concerns, call the nurse manager or department charge nurse.

Dining and Nutrition

Your hospital diet is an important part of your recovery. We offer a variety of well-balanced meals to meet your diet needs, and you may choose your meal daily with our room service option. If you are on a special diet prescribed by your doctor, you will receive a special menu. A registered dietitian may also meet with you to talk about any prescribed dietary needs for after your stay.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Hearing Impaired

An interpreter and telecommunication devices for the deaf are available for the hearing impaired. Tell your nurse if you need this service.

Housekeeping Services

For information on room cleaning and other housekeeping services, call ext. 102-1620. After hours, contact your nurse. For maintenance help, ask your nurse for help or dial 0 for the hospital operator.

Internet

The hospital offers wireless internet service. To access our Wi-Fi, choose the Guest Wireless Access in your phone settings and accept the terms.

Language Interpreters

We want to communicate with you in your preferred language. The hospital uses an accredited language translation service to serve as interpreters for patients and their families. Tell your nurse if you need this service.

Parking

Free parking for patients and visitors is available at the front of the hospital. For an escort to or from the hospital, call security at 321-752-1212.

Patient Rooms

Your room is assigned based on your admitting diagnosis and bed availability on the day of your admission. If you have any problems with your bed, TV, room temperature or other equipment in your room, tell your nurse.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. Melbourne Regional Medical Center cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Smoking

Melbourne Regional Medical Center is a smoke-free environment. Smoking and/or the use of any tobacco products, including e-cigarettes or vaporizers, is not permitted anywhere in the hospital or on hospital grounds.

Telephone

All patient rooms have phones. To place a call within the hospital, dial 102 then the four-digit room number. To dial a local number, please dial 9 to receive an outside line, then the number, including 1 and the area code. 

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV. Please consult the brochure near your bed for a listing of TV channels. 

Vending Machines

Located on the lobby level near the café. Snacks and beverages are available 24 hours a day in the vending machines.